Word choice matters. It matters when we are speaking and even more so when we are using written communication such as emails, web chat or letters. To have more credibility and authority with your audience rethink your use of these words.
Actually
This word provides no value and some people may wonder why it was added so much so that they may drill down on what you are saying.
Honestly
This causes people to rethink everything you have said before the use of this word.
Just
This minimizes what you are saying and indicates that you don’t feel your message or request was important so why should your audience?
Absolutes
Absolutes such as always, every and all the time are morale killing and puts people on the defensive since most things rarely occur in an absolute. Since things don’t occur in an absolute they may completely dismiss what you are saying.
I
According to research conducted by the University of Texas, people who say “I” are less powerful and less sure of themselves than those who limit the use of the word. Frequent “I” users subconsciously believe they are subordinate to the person they are communicating to.
Once you are aware of the words that can damage your credibility you can work on removing them from your vocabulary. At first it can be difficult and seem impossible but with conscious practice it can be done. For example, I’ve been working on the use of the word “I”. After writing an email I count the use of the word “I” and then edit them out.
Which word will you remove from your vocabulary first? Do you have any other words to add to the list? Share your thoughts in the comments (with minimal use of the word “I” of course!)
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